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https://www.gus.nl/vacature/customer-service-advisor-danish-english-boxtel-907970

Vacature: Customer Service Advisor Danish/English, te Boxtel


Functie : Customer service representative
Functiegroep : Klantenservice
Soort vacature : Onbepaalde tijd
Branche : Automatisering en ICT
Uur : 40 uur per week
Locatie : Boxtel, Noord-Brabant
Salaris indicatie : EUR 2100 per maand
Opleiding : MBO, MEAO

Beknopte omschrijving

For a well-known blue chip brand you will provide firstline technical support on consumer electronics. Most customer queries are regarding tablets/laptops and multimedia devices. The customer service advisor will provide excellent customer services t

Beschrijving

For a well-known blue chip brand you will provide firstline technical support on consumer electronics. Most customer queries are regarding tablets/laptops and multimedia devices. The customer service advisor will provide excellent customer services to consumers and assist them with installations, troubleshooting and problem solving in an efficient and customer friendly manner.


This client offers extensive communication and product training. You will be working in an international, informal working environment with a personal approach.


Main tasks:


  • Answering inbound contacts (phone, email) from customers

  • Troubleshooting, diagnosing and resolving any product related questions or problems

  • RMA handling

  • Logging customer details, documenting the problem and escalating whenever necessary

  • Ensuring customer satisfaction in all customer contacts

Over het bedrijf

This client is a multilingual contact center. They provide (multilingual) customer services and helpdesk services for various big and smaller clients. It's not a typical contact center and you'll notice this the moment you walk into their office. The environment is quiet and peaceful. Everybody knows each other by name, you have kind and helpful colleagues and the atmosphere is friendly and informal. The organization is easily accessible from Tilburg and Eindhoven.

Functie-eisen

Required skills and competencies:


  • computer literacy -- good knowledge of Windows

  • able to follow procedures

  • good troubleshooting skills

  • excellent customer service skills

  • good typing skills and able to multitask

  • (near) native command of Danish and fluency in English

  • contact center working experience is advantageous

  • self-starter, independent worker

  • resilience

Wat wij bieden

What do we offer:


  • A fulltime position for longer term

  • Extensive communication- and producttraining and ongoing coaching so you can continue to develop yourself

  • Competitive salary

  • An international work environment

  • Great team events (organised for and by team members) Working hours (rotating shifts)

  • Mon- Fri 08.30 -- 21.00 hrs CET

  • Sat/Sunday 10.00 -- 18.00 hrs CET

Vragen? Bel of mail:

Bedrijfsnaam : Unique
Telefoonnummer : 0365299500 (vast)
Adres :
Postbus 1
1300AA Almere
E-mailadres : eindhoven@uniquemultilingual.com
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